OnHold
People who phone have generally given up on the other mediums and are now looking for a direct answer to thier problem - time and efficiency is key.
This is a potentially lost consumer; this is a platform most companies don't prioritize or think about much but it is a perfect opportunity to upsell, inform, entertain and sellutain. |
OnHold
Improve professional image.
Stimulate an emotion of care and respect for your caller.
Make them feel valued and important. Opportunity to control their mood. Customer retention
Promote products and services Direct your caller effectively and timeously Answer FAQ's |
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MESSAGE ON HOLD MARKETING Increase your professional image, capture your client and seize the perfect opportunity to impress, inform and educate your caller on Hold with your Message On Hold Marketing. |
IVR PROMPTS We’ll direct your Caller through your company, connecting them seamlessly to the person they need to talk to e.g. Press 1 for sales, 2 for accounts etc. |
AUTO ANSWER Your automated instant greeting, your first opportunity to engage with your client! |
PERSONALISED VOICEMAIL MESSAGE Encourages your caller to leave a detailed message thereby enabling you to return the call. Never miss the Call! |
AFTER HOURS MESSAGE Always be open even after hours. Answer the call, communicate your operating hours and take a message! Its all about time, your time, your clients time, stop wasting time, enhance your clients OnHold experience! |